AI automation for property managers and real estate firms

A property manager with 1,800 units and four staff hears about one leak by phone, email, the tenant portal and WhatsApp, often from three tenants at once. Someone asks for photos, works out whether the tenant, the landlord or, in Germany and Austria, the owners' association is responsible, calls a plumber within the contract limits and chases until the job is closed. A maintenance triage agent does that intake and dispatch, with an emergency path for gas, water and heating that reaches a person immediately.

In US multifamily this is a solved market: EliseAI raised $250M at a $2.2B valuation in August 2025 and says it reaches one in eight US apartments. European residential management has no equivalent. German managers run Aareon, Domus, Karthago or immoware24, often with limited APIs, and they are short of people: VDIV, the German property managers' association, reports that 70% of property managers worry about hiring.

On the commercial and letting side, the documents are the work. A portfolio purchase brings hundreds of leases whose break dates and indexation clauses must be found before they pass, which lease abstraction handles with a lawyer checking the key clauses. Letting teams receive payslips and bank statements that may have been edited, and document fraud checks test them against independent data rather than a model's opinion.